privacy

Introduction
WiseChats is an AI chatbot builder designed for sales, customer support, and user engagement.

We understand that you care about your personal privacy and take this matter seriously. This Privacy Notice outlines WiseChats’ policies and practices regarding the collection and use of your personal data, as well as your privacy rights. We recognize that information privacy is an ongoing responsibility and will update this Privacy Notice periodically as we implement new personal data practices or adopt new privacy policies.

Contacting Us About Data Protection
WiseChats is headquartered in Ontario, Canada. For any inquiries or concerns regarding our personal data policies and practices, or if you wish to exercise your privacy rights, please reach out directly to our dedicated Privacy Team. Our team is equipped and committed to assisting you with any questions you may have, ensuring your data is handled with the utmost care and respect.

Privacy Team Contact Information:
WiseChats Inc.
11295 Orcas Ave, Lake View Terrace, Los Angeles, CA, CA 91342, US

[email protected]

How We Collect and Use (Process) Your Personal Information

WiseChats collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:

• Name
• Job Title
• Employer Name
• Work Address
• Work Email
• Work Phone Number

We use this information to provide services to our prospects and customers.

We do not sell personal information to anyone and only share it with third parties who facilitate the delivery of our services.

Occasionally, WiseChats receives personal information about individuals from third parties. This information typically includes additional details about your employer or industry. We may also collect your personal data from third-party websites (e.g., LinkedIn).

Use of the WiseChats Website

As with most websites, WiseChats’ website collects certain information automatically and stores it in log files. This information may include Internet Protocol (IP) addresses, the region or general location from which your computer or device accesses the Internet, browser type, operating system, and other usage information regarding your use of the WiseChats website, including a history of the pages you view. We use this information to help design our site to better suit our users’ needs. Additionally, we may use your IP address to diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

WiseChats has a legitimate interest in understanding how members, customers, and potential customers use its website. This understanding helps us provide more relevant products and services, communicate value to our sponsors and corporate members, and ensure we have appropriate staffing to meet member and customer needs.

Cookies and Tracking Technologies

WiseChats provides a comprehensive Cookie Notice that describes the cookies and tracking technologies used on the WiseChats website. This notice also includes information on how users can accept or reject these cookies. To view the notice, please click on the Cookie Notice link.

Sharing Information with Third Parties

The personal information that WiseChats collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. Occasionally, WiseChats engages third parties to send information to you, including details about our products, services, and events.

We do not otherwise disclose your personal data to non-WiseChats individuals or businesses for their independent use unless:

1. You request or authorize it.
2. It’s in connection with WiseChats-hosted or co-sponsored conferences.
3. The information is provided to comply with the law (e.g., compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property, or safety, or the rights, property, or safety of our employees or others.
4. The information is provided to our agents, vendors, or service providers who perform functions on our behalf.
5. To address emergencies or acts of God.
6. To address disputes or claims or to persons demonstrating legal authority to act on your behalf.

We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The WiseChats website connects with third-party services such as Facebook, LinkedIn, Twitter, and others. If you choose to share information from the WiseChats website through these services, you should review the privacy policy of that service. If you are a member of a third-party service, these connections may allow that service to link your visit to our site with your personal data.

Data Subject Rights

The European Union’s General Data Protection Regulation (GDPR) and the privacy laws of other countries grant specific rights to data subjects. These rights include:

1. Right to be Informed: You have the right to be informed about how your personal data is collected and used.
2. Right of Access: You can request access to the personal data WiseChats holds about you.
3. Right to Rectification: You have the right to correct any inaccurate personal data.
4. Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions.
5. Right to Restrict Processing: You have the right to request the restriction of your personal data processing.
6. Right of Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.
7. Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
8. Rights Related to Automated Decision-Making, Including Profiling: You have the right not to be subject to decisions based solely on automated processing, including profiling.

This Privacy Notice aims to inform you about the personal data WiseChats collects about you and how it is used.

If you wish to confirm whether WiseChats is processing your personal data or to access the personal data WiseChats may hold about you, please contact us.

You may also request information regarding:

• The purpose of the processing.
• The categories of personal data concerned.
• Who else outside of WiseChats might have received your data.
• The source of the information if you did not provide it directly to WiseChats.
• The duration for which your data will be stored.

You have the right to correct (rectify) any inaccurate personal data maintained by WiseChats. You may request that WiseChats erase your data or cease processing it, subject to certain exceptions. Additionally, you can request that WiseChats stop using your data for direct marketing purposes.

In many countries, you have the right to lodge a complaint with the relevant data protection authority if you have concerns about how WiseChats processes your personal data. When technically feasible, WiseChats will provide your personal data to you upon request.

Reasonable access to your personal data will be provided at no cost. If access cannot be granted within a reasonable timeframe, WiseChats will inform you of when the information will be available. If access is denied for any reason, WiseChats will provide an explanation as to why access has been denied.

For questions or complaints regarding the processing of your personal data, you can email us at [email protected]. If you are located in the European Union, you also have the right to contact the European Data Protection Supervisor or your national data protection authority.

Use of Google Workspace APIs

WiseChats utilizes Google Workspace APIs to enable specific functionalities within our services. We want to clearly state that any data obtained through these APIs is not used to develop, enhance, or train generalized AI or machine learning models. The data accessed through Google Workspace APIs is exclusively utilized for the defined purposes of providing our service features and is managed according to the privacy practices outlined in this policy.

Data Protection Mechanisms

At WiseChats, we implement robust data protection mechanisms to safeguard your sensitive information:

• Encryption: All customer data is encrypted using industry-standard encryption algorithms both at rest and in transit.
• Access Control: We employ user roles and permissions to ensure that only authorized personnel can access sensitive data.
• Rate Limiting: To protect against abuse, we implement rate limiting on our chatbots, controlling the number of requests per user.
• Domain Allowlist: We provide controls to specify which domains your chatbot can be embedded on, adding an extra layer of security.
• Infrastructure Security: Our database and applications run on AWS infrastructure (us-east-1), managed by reputable providers including Supabase, Vercel, and Pinecone.
• Compliance: We are GDPR compliant and are actively pursuing SOC 2 compliance to further strengthen our security measures.
• No AI Training: We do not use your data to train AI models. Instead, we employ Retrieval-Augmented Generation (RAG) to generate responses without compromising your data.

For more detailed information about our security practices and compliance measures, please visit our Trust Center.

Data Storage and Retention

Your personal data is stored by WiseChats on its servers and on the servers of the cloud-based database management services we engage, located in the United States. WiseChats retains service data for the duration of your business relationship with us and for a period thereafter, to analyze the data for our operational purposes and for historical and archival purposes associated with our services. Prospect data is retained until it no longer holds business value, after which it is purged from our systems.

All personal data controlled by WiseChats may be deleted upon verified request from data subjects or their authorized agents. For more information regarding where and how long your personal data is stored, as well as your rights concerning erasure and portability, please contact us at [email protected]

Children’s Data

WiseChats does not knowingly solicit or receive information from children.